The demo accounts are a great way to get a feel for – live trading. We want customers to feel comfortable trading in our platform before placing real money in an account. For a FREE DEMO, please sign-up here.

A demo account is good for 30 days, beginning the first day of sign-up. On the 30th day, your account will become inactive. If you require additional time before opening a live account, you may register for more than one demo account on either of our platforms. Also, you may email our Support Department to request an extension for a demo account. Based on certain terms and conditions customers with active live accounts can also have non-expiring demo accounts.

No. The money provided in the demo account (VERTEX Trader or MetaTrader) is virtual play money with an initial deposit of either $50,000 or another amount you select. This virtual play money is provided so that you may practice trading before opening a live account.
No. The money provided in the demo account (VERTEX Trader or MetaTrader) is virtual play money with an initial deposit of either $50,000 or another amount you select. This virtual play money is provided so that you may practice trading before opening a live account.

The demo accounts for both platforms mirror exactly what you will see if you sign-up for a live account. The pricing and spreads are the same in demo and in live accounts.

Yes. To download the appropriate version of MetaTrader Mobile

Expert Advisor is a scripting tool offered in the MetaTrader platform. The tool allows a user to program and implement their own trading algorithm. For more information about this feature, please visit http://www.metaquotes.net/experts/mql4/

Yes. With your demo account you can trade mini, micro and standard lots. Micro- lots trading is also available only for live trading accounts.

Once the platform is downloaded, simply go to:

• “File” then click “Open an Account” (note the ”Open an Account” screen may appear automatically when logging in).

• Fill in the brief information required and click on the box “I agree to subscribe to your newsletters”.

• Click “Next” two times.

• After clicking ”Next” the second time, login and password are provided. Write down this information for your records. The information, however, is not required.

• After clicking “Finish,” the system will automatically log you into the new demo account to begin trading.

• On the top left corner of MetaTrader, your demo account number will be displayed.

Yes, click here to access the online live account registration form.

The Mini's smaller contract size: allows for familiarization with the In-Arabia trading platform; offers experience with In-Arabia's superior execution assists with the learn curve when new to trading in the forex markets; thereby reducing risk.The Minimum Trading account also leverages the same tight spreads as a Standard account. The initial required minimum deposit for a Minimum Trading account is 250 USD. With a Mini account a trader typically trades lots of 1000 Units of the base currency. Although, it is possible to trade bigger lots based on available margin.
• Minimum Deposit – 250 USD
• Lot Size – 1000 Units
• Maximum Leverage –400:1

A Standard trading account is appropriate for people who can contribute more capital to a speculative risk/reward investment.
• Minimum Deposit – 2000 USD
• Lot Size – 10000 Units
• Maximum Leverage – 1:4

A Master trading account is appropriate for people who can contribute more capital to a speculative risk/reward investment.
• Minimum Deposit – 25000 USD
• Lot Size – Minimum : 10000 Units ,Maximum : 1000000 Units
• Maximum Leverage – 100:1

A PRO trading account is appropriate for people who can contribute more capital to a speculative risk/reward investment.
• Minimum Deposit – 200000 USD
• Lot Size – Minimum : 1 Lot ,Maximum : 100 Lots
• Maximum Leverage – 50:1

Be sure to select the appropriate check box on the Online Live Application form.

The following completed documents are required:
• US residents: The Client Application , the Signature Page of the Customer Account Agreement and a W9 form . If the account will be managed by a trading agent, a Limited Power of Attorney (LPOA) and appropriate commission acknowledgment form may also be required.
• Non-US residents: Please include the Client Application along with two forms of ID (1 picture ID), IRS Form W-8BEN , the Signature Page of the Customer Account Agreement . If the account will be managed by a trading agent a Limited Power of Attorney (LPOA) and appropriate commission acknowledgment may also be necessary.

Click here to see what information we require to set-up your personal account. Please note, that independent corporations will require different forms. For assistance with this process contact an In-Arabia representative at Phone: 1-888-9-ARABIA (272242) or email Sales Department ( link it to sales@inarabiafx.com) .

Nothing. Neither In-Arabia nor Chase charges a wiring fee. If a charge has taken place on any incoming wire to In-Arabia, please contact your personal bank and ask about their wire transfer policy, as it may differ.

Our online account application form allows you to complete and sign all necessary documents online. The exception is that you must provide two forms of ID, if you are not a resident of the USA. You may also print, scan and email documents to our Sales Department ( link it to sales@inarabiafx.com), fax the forms to: Fax : 1 206 888 2006 or mail to the following address: In-Arabia Solutions Limited P.O. Box 31291 Ras Al Khaimah UAE Phone No: 971 505082264 Email : info@inarabiafx.com

Yes, you can trade Gold and Silver with MT4 and VERTEX on the In–Arabia Trading Platform.

Income reporting is the responsibility of the individual customer. Clients can print out a report from their trading platform. MT4 and VERTEX Trading Platform.
1. Select ACCOUNT from the top menu.
2. Select REPORTS.
3. Choose ACCOUNT STATEMENT from the drop-down menu.
4. Select the desired time frame.
5. Choose GET REPORT.
6. Save the file on your local computer.
7. You can now email or print out your trading history for tax preparations

Download the Funds Withdrawal Form. The In–Arabia Funds Withdrawal form needs to be filled out and submitted by Please note, law prohibits In-Arabia from redeeming funds to a bank account or person that is different than the name and account used to open the account.

In-Arabia only accepts deposits in USD, EUR, AEB. You may wire funds in any deliverable currency but please be advised that your bank will convert your local currency into USD before remitting the funds to In–Arabia to your account.

Income reporting is the responsibility of the individual customer. You should discuss this matter with your tax advisor.

To close your account, download the Funds Withdrawal Form. Please complete, sign and fax the form to: FAX : 1 206 888 2006. Or email to: info@inarabiafx.com . Please note that an In- Arabia account will never be closed, but money can be withdrawn and deposited at any time.

Funds can only be transferred from the bank account listed on the form, or a matching name from a different bank account.

No. In-Arabia does not charge a wiring fee for incoming and outgoing wires.

Please see the following wiring instruction Standard Chartered Bank Al Mankhool Road, 1st Floor, Al Fardan Building P. O. Box 999, Dubai, UAE AED Current Account 01-3907678-01 EUR Current Account 01-3907678-01 USD Current Account 01-3907678-01 SWIFT CODE: SCBLAEADXXX

It usually takes Standard Chartered Bank five business days to clear a personal check. In–Arabia monitors account and we will notify you immediately once your check clears.

No . In–Arabia does not offers fractional lot trading.

In-Arabia clients can deal on the telephone if they wish. You can open a position on the Internet and close it on the telephone, or vice versa. You can call us any time on the telephone.

Please click on the following link to learn more about FOREX trading: Forex Glossary or click here to visit the In - Arabia Learning Center where a wealth of knowledge can be found. At In - Arabia’s Learning Center, , read tutorials, get information on In–Arabia’s training events, learn about upcoming tradeshows, see articles published in trading magazines and visit our FAQ database.

At the end of each business day at 5PM (CST), In–Arabia will automatically rollover or swap, all existing open positions into the next spot settlement date. In–Arabia will debit or credit a client’s account, depending on the interest rate differential between the base currency and the counter currency; and the direction of a client’s position. If the client, for example, is long a currency pair—where the overnight rate for the base currency is higher than the rate for the counter currency—a client will earn a small credit for positions held overnight. If the opposite is true, a client account will be debited for the difference in the interest rate differential. The fundamental reason for this is should a client be long on a higher yielding currency, the client should benefit from being able to invest and earn a higher return overnight than what the client has to pay for being short the lower yielding currency.

With In- Arabia a client has one account in US dollars for all positions. All margin requirements on realized and unrealized P/L, as well as proceeds from trading, are automatically calculated using the current market prices. An account balance is maintained in real time. The required margin is calculated in USD real time. Margin on MetaTrader represents the initial margin requirement for that position(s), as well as the liquidation level on the account. For specific calculations, on currency pairs margin levels, please send an email to our Support Department (support@inarabiafx.com.)

Yes. Both In- Arabia Trader and the MetaTrader platforms allow OCO orders for existing positions.

There is no time limit on opened positions. When a position is held past the close of the forex day ( 5pm CST Time), however, the position is automatically rolled-over to the next available spot settlement date by In- Arabia . Since all trades transacted with In–Arabia are non-deliverable (there is no actual physical transfer of the notional currency amounts), all open positions must be rolled over for the next spot date.

Trailing stops in the MetaTrader platform are customized and are held in your computer, not in our servers. If the computer is turned off, the trading platform is closed, or if the computer is disconnect from the Internet, the trailing stop will not be executed. Therefore, it is important to remember to leave the computer on if you have trailing stops resting in the market using MetaTrader. Trailing stops on the In–Arabia Trader platform are server based (held on our servers) and once set should not be affected by closing the platform or turning off the computer.

Market hours are 24 hours from 5PM CST on Sunday to 5PM CST on Friday

GBP/USD, USD/JPY, EUR/USD, USD/CHF, EUR/GBP, USD/CAD, EUR/CHF, GBP/JPY, AUD/USD, CHF/JPY, EUR/AUD, GBP/CHF, EUR/CAD, AUD/CAD, AUD/JPY, NZD/USD, AUD/NZD, USD/MXN, CAD/JPY, USD/TRY.

The spread on most majors are some of the tightest in the industry. In–Arabia spreads, however, are variable and may change during times of high volatility in the market.

Telephone Orders In - Arabia will have qualified staff that can execute Customers orders over the telephone. Telephone execution is intended only for those circumstances when trading via the In- Arabia Internet Trading Platform is not available due to technical problems or in situations when the Customer has no other connectivity option. The In - Arabia Trade Execution desk can be reached by calling The following steps should be used to transact via the telephone:
1. The In–Arabia representative will ask for the Customer's User Name and Account Number from the Customer and confirm that the each match and confirm the identity of the Customer.
2. Once confirmed, the In–Arabia will ask for the Customer's Order. (i.e. "What is your Order?")
3. The Customer should provide the desired Order Type, Deal Action, Number of Lots, Currency Pair and Price (if not a Market Order). For example: o "Market Order to Buy 5 lots of EUR/USD" (NOTE: "at the market" is implied with Market Orders) o "Stop Loss Order to Sell 1 lot of USD/JPY at 118.00" If the Customer asks for a market price and the In–Arabia representative quotes a price, the customer acknowledges that the price as quoted is purely indicative. The actual price the customer deals at may or may not equal that price.
4. For the best and quickest results, In–Arabia requires that the Customer speak in English and to wait for In–Arabia Customer authorization before giving the order details.
5. The In–Arabia representative will repeat the order details or ask for the Customer to repeat the order if there was a problem with the original communication. For example, the In–Arabia representative may say, "We will buy 5 lots of EUR/USD at the Market". If the details are correct, respond "Agreed".
6. After the order is executed, the In–Arabia representative will indicate that the deal was "Done" and relay the deal details back to the Customer including the deal price, the amount the currency pair and the Deal ID.
7. The In–Arabia representative will ask for Acceptance by the Customer. Again the Customer should respond "Agreed" to acknowledge the details.
8. The In–Arabia representative will enter the details into the Account for the Customer. It is the Customers obligation to confirm that the deal was entered and properly reported in the Account upon the next subsequent log in.
9. In–Arabia dealers have discretion to refuse to take orders other than Market orders if conditions require.

Spyware or a computer virus may be installed on your computer. In the event that Spyware was installed on your computer even though you may have removed the virus, or fix the problems it caused, the spyware remains on your computer. The Spyware remains on a user’s computer collecting data and reporting back to parties interested in stealing information. Clues that you may have Spyware:
• Slow Internet connection.
• Excessive amount of annoying pop-up windows.
• Computer crashes.
• Identity theft. To find out if you have a virus or spyware, run your virus protection software and any scanning tools.

Here’s what you can do:
• Be cautious of suspicious emails from unknown sources, as they can infect your computer.
• Steer clear of websites of ill repute — these are a haven for malicious and annoying intruders.
• Make sure that you have anti-virus and anti-spyware installed and don’t forget to update it every week.
• Be sure to update your PC with the latest patches from Microsoft.

A DSL modem connects your computer to a phone line in order to transmit digital data. If your computer already has an internal modem (called a voiceband modem), you can “dial-in” through your telephone landline. Otherwise, you’d need to purchase an external modem. Provider companies sometimes offer these at no charge with your subscription. These usually connect to your USB port. The speed at which a DSL modem sends and receives data varies from hundreds of kilobits per second to many megabits per second. Advantages:
• You can access both the Internet and your phone line at the same time.
• Faster speed than dial-up.
• Ability to choose between different connection speeds and pricing from various providers. Disadvantages:
• Receives data faster than it sends it.
• Sometimes not available in remote areas.
• The farther you are from the provider’s central location, the slower the transmission.

Power cycling your modem can often restore connectivity. Here’s how:
• Shut down and turn off all computers on the network.
• Unplug both the cable modem and the router.
• Wait a few minutes. Plug in the cable modem.
• After the lights stop flashing on the cable modem (could take up to a minute), plug the router back in.
• Wait until the lights stop flashing on the router. Turn on any computer on the network.

There could be a number of things causing your PC to run slower. It could be that you have too many programs running in the background. Or slow speed may be a result of Spyware or viruses. Bring it into your local PC repair center. Local PC repair centers can diagnose the problem and fix it.

A cable modem transmits digital data over existing cable television lines. They can either be internal or external. The speed at which it sends and receives data varies from just a few megabits per second to many megabits per second. Advantages:
• Performance is not based on distance from the provider’s central location.
• Faster speed than dial-up and most often DSL. Disadvantages:
• You share the available bandwidth of a single cable line with others in your neighborhood. The more people using cable at the same time, the slower the performance.
• Could be more costly than DSL.
• Sometimes not available in remote areas.

This employs a satellite in orbit to relay data from the satellite company to each customer. Satellite Internet is usually among the most expensive ways of gaining broadband Internet access, but in rural areas it may only compete-cellular broadband. Advantages:
• True global broadband Internet access availability
• Mobile connection to the Internet (with some providers) Disadvantages:
• Very high latency compared to other broadband services, especially 2-way satellite service.
• Unreliable: drop-outs are common during travel, inclement weather, and during sunspot activity.
• The narrow-beam highly directional antenna must be accurately pointed to the satellite orbiting overhead.
• One-way satellite service requires the use of a modem or other data uplink connection.
• VoIP is not supported.

To download the MetaTrader software, please click here and fill out the demo sign-up form. Once completed you will be prompted to download and install MetaTrader.

No. A user can only select one platform for use with a live account.

The steps are as follows:
• On the top Menu bar, select INSERT > INDICATORS.
• You can also navigate to the Navigator section and insert chart indicators from there

Disable anti-virus firewall for the MetaTrader 3 application and open up port 1950. For MetaTrader 4 open up port 443.

The steps are as follows:
• On the top Menu bar, select INSERT
• Then select the desired trend line.
• After releasing the mouse button, a graphic icon of the selected trend line with a cross hair attached will appear. Using the mouse, place the cross hair over the selected chart. Click and hold the mouse button while moving the mouse to adjust the size of the trend line. Line study short cuts can also be quickly accessed by clicking on VIEW > TOOLBARS > LINE STUDIES to make the icons appear right below the Menu Bar. There are additional options to select that appear on the top of the screen. These include fast clicks to the Trend line, Crosshair, Fibonacci Retracement, etc.

On the top Menu bar, select CHARTS > BAR CHART or use the keyboard shortcut (Alt 1).

Use the TERMINAL section of the platform. If this section is not open, go to VIEW > TERMINAL (or use keyboard shortcut Cntrl t). The steps are as follows:
• In the TERMINAL section, select the Account History Tab.
• This tab shows the history of your account, For convenience, this information can be printed.
• Right click anywhere in this section.
• Select ‘Save as Report’. (This can be saved as an HTML file that can be converted to an Excel File for your records.)

On the top Menu bar, select CHARTS > CANDLESTICKS CHART or use the keyboard shortcut (Alt 2).

Yes, it certainly can be done using a demo account first if this is your choice. Normally certain terms and conditions apply for API access to the live systems. Please be sure to discuss any project with the appropriate In-Arabia representatives so they can assist with the process.

On the top Menu bar, select CHARTS > LINE CHART or use the keyboard shortcut (Alt 3).

The steps are as follows:
• Make sure the “charts” toolbar has been enabled
• Next, select the icon for the appropriate action located under the Menu Bar. i.e. ‘ ’ and ‘-‘.
• Select either icon to zoom in or out of the chart. Or, us the keyboard shortcut for this function. To zoom in (Shift ), and to zoom out use ( - ).

Yes you can trade mini lots (10K) using the MetaTrader platform. Here is the scale that we use for trading lot sizes on MetaTrader: 0.01 lots = 1,000 units of base currency (or dollars) Our “micro” lot size. 0.10 lots = 10,000 units of base currency (or dollars) Our “mini” lot size. 1.00 lots – 100,000 of base currency (or dollars) Our “standard” lot size. **Please note that trading in lot sizes that are not shown in the scale above is possible. An example would be an open a lot position of 0.60 (60,000 units), an 8.00 lot position (800,000 units), and even a 3.20 lot position (320,000 units). Please email us with any scale questions:sales@inarbVERTEX.com. **Also, note that other brokers may use a different scale to trade certain size lots. For instance, another broker may show 1.00 lots on a mini account is 10,000 units.

An email notification with a login name and password will be sent (i.e. Login: “60141” Password: “as4temp”).. Download and install the platform. Open the login screen. Note that a screen may open that asks to open an account. "X" out of this screen.
• To login, go to FILE > LOGIN and type your login and password.
• The server field has a drop-down menu, select the following server: ‘VERTEX-MT4 Live Server’.
• Listen for a DING sound (confirmation noise) and your account number will appear in the top left corner of the platform. If you see prices moving in Market Watch and the correct balance in your Terminal section, you have successfully logged into your live account. If you are experiencing problems logging in, please email our Support Department.

The steps are as follows:
• On the top Menu bar, select TOOLS > OPTIONS or keyboard shortcut (Ctrl O).
• Under the SERVER tab, select CHANGE.
• Input the current password in: “Current Password” text field.
• Select ”Change master password” if it is not checked already.
• Input the new password in: “New Password” text field.
• Re-type the new password in the second “Confirm” text field.

On the top Menu bar, select VIEW > LANGUAGES, select the language preference.

Most commonly used keyboard shortcuts:
• Ctrl M = Market Watch window
• Ctrl N = Navigator window
• Ctrl T = Terminal window

Within the Market Watch window, all of the currency pairs eligible to trade can be viewed by right-clicking within this section and selecting ‘Show All’. All currency pairs will appear thereafter.

The Market Watch window, displays the high/low prices. The steps are as follows:
• In the Market Watch window right-click (anywhere)
• Select “High/Low.” (The high and low prices will appear for each currency pair for that particular day.)

Yes. The MetaTrader 4 platform is one of the most advanced platforms in the market and this is especially true regarding the charting options and packages that are provided within. Use the Help Topics option under the Help Menu (press F1™) has a section labeled ‘Working with Charts’. This section should be a good start to get you going. To change the overall appearance of the charts go to: Menu bar—Charts--Properties. This allows you to change the color of the background, foreground, grid, etc.). To adjust the size of the chart, roll over the border of the chart window and hold the mouse button down to adjust the size.

To add time periods to the main menu bar select VIEW > TOOLBARS > PERIODICITY. (If needed) Use the following legend for applying time periods to charts:
• M1 = 1 minute chart
• M5 = 5 minute chart
• M15 = 15 minute chart
• M30 = 30 minute chart
• H1 = 1 hour chart
• H4 = 4 hour chart
• D1 = daily chart
• W1 = weekly chart
• MN = monthly chart

Yes, inside the platform select HELP > HELP TOPICS or you can download it by clicking here. Please note that webinars are available to help with understanding the functionality of the platform. To participate in these webinars, please email our Sales Department.

The time that is displayed on the MetaTrader is viewed as GMT 2. (Greenwich Mean Time plus 2 hours). This can also be viewed as EST 7, CMT 9, or PST 10. A simple rule that can help keep track of the time zone is: Midnight on the platform coincides with 5 pm EST (New York Time). Unfortunately, the time on the MetaTrader platform cannot be changed. We apologize for any inconvenience. *GMT time varies with daylight savings. GMT 2 is from FALL to SPRING, and GMT 3 is from SPRING to FALL.

The steps are as follows:
• In the platform select FILE > OPEN AN ACCOUNT
• Fill in the Required Information(be sure to check " I agree to subscribe to your newsletters")
• Select Next (on the server page)
• Select Next (Please note your username and password will appear)
• Select Finish The software will then automatically log into your new demo account, which will be displayed in the Navigator Window.

MQ4 and EX4 are the only file extensions supported.

Outgoing traffic depends on the user's activity. Outgoing traffic is really small. Incoming traffic directly depends on the number of open chart windows.

Follow these steps to setup Email alerts within MetaTrader 4: (All SMTP settings vary depending on your Internet Service Provider. If this error message is received, contact your ISP's technical support and ask for the SMTP settings. If you use Outlook, you can find out the SMTP settings by going to Tools > Email Accounts > Next > Change (> Cancel when done)).
• Select to TOOLS > OPTIONS.
• Select the EMAIL tab.
• Edit these settings according to your ISP's requirements. Typically the light red text is a general guideline of should be entered. For clarification, call your ISP. (Note: web based email services such as Hotmail, Yahoo, Gmail and others will not work). SMTP Server - This is your ISP's mail server address. SMTP Login - This is your login ID to access your mail. SMTP Pass - Your mail password. From - This is the email address the email will come from. This is typically the same address as stated in the SMTP login field. To - The address you want it to go to. Before you click on the "TEST" button be sure to select “OK” to apply the settings, then go back into TOOLS > OPTIONS to test your settings. See the JOURNAL (Terminal window > Journal) for any error messages. The email settings in the tools menu can be combined with an Expert Advisor or Alert that triggers an email sent to you. We do not offer support for this.
• Navigate to the ALERTS tab in the TERMINAL window. Right-click anywhere in this window, and select "CREATE".
• Change the “ACTION” menu to ”MAIL.”
• Set your parameters.
• To the far right of the “SOURCE” field is a button with 3 dots, "...". Click this button to edit the specifics to your email (i.e. subject and body). Note, to send an email to your cell phone keep in mind that some cell phones are limited to 160 characters per message, including the subject line.
• We suggest editing the Timeout and Max Iterations menus.(see below)
• Click Ok. Timeout means once the criteria is met it will wait X seconds before generating another signal. Max Iterations means it will generate a signal X amount of times before stopping. Thus at default settings, if you do not edit this you will get an email every 10 seconds for the next three hours).

To have the platform send these alerts to a cell phone as text messages, insert the address in the ”To” field in the Email options (TOOLS > OPTIONS > EMAIL). This address varies by carrier (check with your service provider). Here are some examples:
• AT&T Wireless - 10digitphonenumber@mobile.att.net
• Verizon PCS - 10digitphonenumber@vtext.com
• T-Mobile - 10digitphonenumber@voicestream.net
• Sprint PCS - 10digitphonenumber@messaging.sprintpcs.com
• Alltel - 10digitphonenumber@message.alltel.com

To save the settings to default so that whenever a new chart is opened the settings are automatically applied (once the chart is modified) go to the “Template” button (usually the last button on the right of the toolbar), click “Save Template” and give your template the name "Default.”. Saving a template will save the following chart settings:
• chart type (bars, candles or line)
• color chart scale (zoomed in or out)
• any custom indicators
• any expert advisors
• day separators

Yes gold and silver are available for trading in Metatrader 4. By default neither gold nor silver appear on the Market Watch Panel. To display the gold and silver tickers do the following: 1. Right click in the Market Watch Panel 2. Select "Show All" for Gold (XAU/USD) and Silver (XAG/USD) to appear Gold and Silver (XAUUSD, XAGUSD) market trading time is Sunday 7 PM to Friday 4 PM EST.

If the trailing stop gets triggered, there will be a new stop loss depending upon the trailing stop that you entered.

If the trailing stop gets triggered, there will be a new stop loss depending upon the trailing stop that you entered.

Please refer to pages in the user’s manual of the VERTEX Trader User’s Guide.

To download the VERTEX Trader software, please visit our demo sign-up page. Upon completion of the demo sign-up form, a prompt to download and install the VERTEX Trader Platform will appear.

Please refer to the VERTEX Trader User’s Guide. Pages 28-30 will help with charting packages and features for this platform.

Using your mouse, click on “Run” and install the software from the website, or save the file to your computer, find the setup file and double click the icon to start the installation. After the setup completes, an VERTEX Trader icon will appear on the your desktop.

The user can find the icon by using the mouse and clicking on “Start”, “Programs”, “VERTEX” or double click the VERTEX Trader icon located on the desktop.

Yes. Please go to Help In the platform you will find the manual

Create an exception in your anti-virus firewall for the VERTEX Trader application and open up ports 3871 and 3872

At the login pop-up, Click “Options” and enter the host name of the proxy in the text field.

Please check the following before contacting customer support:
• Is the Internet working correctly?
• Please check to see if all the cables are plugged in and if the network card is working properly by accessing a webpage.
• Registered for a demo account? See: “How to register for a demo account?”
• Within the login box, please select under “Host” “Demo” in the drop-down box.
• Is the caps lock on or off? Account ID and password are case sensitive.
• Double check to make sure VERTEX Trader 9.5.18 is installed? The version number will appear on the top left corner.

Occasionally, on weekends VERTEX will run maintenance on the system, resulting in a reboot of the servers; hence some data or features may be temporarily unavailable. Neither live nor demo trading are available on the weekends.

Upon opening a ticket (Spot Order Ticket), lot size is multiplied by 10K (mini lot) or 100K (standard lot).

The steps are as follows: 1. Select Trade (top of screen) 2. Next select Statements. 3. This function allows for the opportunity to examine multiple reports for any specific time period. This report is printable for your convenience.

The steps are as follows: 1. On the top Menu bar, select Administrator. 2. Then, select CHANGE PASSWORD. 3. Input the old password in the “Old Password” text field. 4. Input the new password in: “New Password” text field. 5. Re-type the new password in: “Confirm New Password” text field. When logging into the platform again, the new password is required. The old password is no longer valid.

Color legend is as follows:
• Red: Current price is lower than previous quote.
• Blue: Current price is the same as previous quote.
• Green: Current price is higher than previous quote.
• Grey: Price and trading is suspended

Yes. The steps to enable password verification are as follows: : 1. On the menu bar go to TOOLS > OPTIONS. 2. Click the box next to - “Keep personal settings and data at startup.” 3. The check mark will disappear. Each time the platform is restarted the password will be required. password. Be sure to record your password before choosing this option.

Please download pdf instructions on how to add Gold/Silver to your VERTEX Trader platform.

In-Arabia uses Standard Chartered Bank for customer deposits.

Funds can only be transferred from the bank account listed on the form, or a matching name from a different banking account.

Standard Chartered Bank Al Mankhool Road, 1st Floor, Al Fardan Building P. O. Box 999, Dubai, UAE AED Current Account 01-3907678-01 EUR Current Account 01-3907678-01 USD Current Account 01-3907678-01 SWIFT CODE: SCBLAEADXXX

It usually takes Standard Chartered Bank 5 business days to clear a personal check, but of course we will be monitoring the account and we will notify you immediately.

No, In–Arabia does not charge a wiring fee for incoming and outgoing wires.

Download the Funds Withdrawal Form. The In–Arabia Funds Withdrawal form needs to be filled out and submitted by FAX at 1 206 888 2006 or email : compliance@inarabiafx.com Please note that the law prohibits In–Arabia from redeeming funds to a bank account or person that is different than the name and account used to initially open the account.

In–Arabia only accepts deposits in USD, EUR, and AED.